MINFY.CA REFUND POLICY

Last updated: March 2025

 

At MINFY.CA, customer satisfaction is our priority. We understand that situations may arise that require a return or refund. This policy aims to define the conditions and procedures for refunds.

 

1. CONDITIONS OF ELIGIBILITY FOR REFUNDS

 

We accept refund requests under the following conditions:

The product received is defective or damaged.

The product delivered does not match the order placed.

A billing error has been made.

 

A cancellation request is made before the product is shipped.

 

2. REFUND REQUEST DEADLINE

Refund requests must be submitted within 14 days of receiving the product.

Any requests outside this time frame will not be considered.

 

3. REFUND REQUEST PROCEDURE

To request a refund, please follow these steps:

Contact our customer service department at [email/contact] with your order number and a description of the problem.

Provide clear photos of the product in case of defect or damage.

 

Wait for confirmation from our team before shipping any returns.

 

4. REFUND PROCESSING

Once the request has been approved, the refund will be processed within 5 to 10 business days.

The refund will be made using the same payment method used for the purchase.

Return shipping costs are the responsibility of the customer, except in cases where the error is on our part.

 

5. EXCEPTIONS TO REFUNDS

We do not accept refund requests for:

Consumable or hygiene products that have been opened.

Products purchased on promotion or sale (except in the case of a proven defect).

Any item that has been used or is in poor condition due to mishandling by the customer.

 

6. CONTACT

If you have any questions about our refund policy, please contact us at Email: contact@minfy.ca, Postal address: Gatineau, Rue Saint Louis, Quebec, Phone: +1 (450) 807-6826.

We are committed to providing you with the best possible experience on MINFY.CA and thank you for your trust.

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