MINFY REFUND POLICY

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Minfy Refund Policy

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At Minfy, customer satisfaction is a priority.

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Non-returnable products

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For hygiene and safety reasons, natural products, cosmetics, plants and boxes are neither returnable nor exchangeable, except in the case of a defect or order preparation error.

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Defective products or order error

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In case of defective product or preparation error, please contact us within 48 hours of receipt, with supporting photos.

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A refund or replacement may be offered depending on the situation.

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Refund

Refunds are made according to the original payment method, after validation of the file.

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Products damaged during transport

Minfy cannot be held responsible for damages caused by the carrier, but we will do our best to assist you with the necessary procedures.

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